Terms & Conditions
Introduction
Welcome to Emerald Home Essentials. By accessing or purchasing from our website (emeraldhomeessentials.com), you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.
If you do not agree with any part of these terms, please do not use our website or services.
Products & Availability
We strive to ensure that all product descriptions, images, and prices are accurate. However:
Product colors may slightly differ due to screen displays.
Availability is subject to stock.
We reserve the right to update prices or discontinue products without prior notice.
Orders & Payment
Orders are confirmed only after payment has been received.
We currently accept:
Bank Transfer (FCMB – Emerald Home Essentials – 2003684301)
Customers must send proof of payment to:
order@emeraldhomeessentials.com
Orders will not be processed until payment confirmation is verified.
Shipping & Delivery
Delivery timelines may vary depending on location.
Orders within Ibadan are processed promptly.
Deliveries outside Ibadan may take longer depending on logistics providers.
Emerald Home Essentials is not responsible for delays caused by third-party delivery services.
Returns & Exchanges
Due to the nature of our products:
Items must be inspected upon delivery.
Returns are only accepted for damaged or incorrect items.
Complaints must be reported within 24–48 hours of receiving the order.
Items must be unused and in original packaging to qualify.
We reserve the right to refuse returns that do not meet these conditions.
Pricing
All prices are listed in Nigerian Naira (₦).
Prices may change without prior notice.
Limitation of Liability
Emerald Home Essentials shall not be held liable for:
Indirect or consequential damages
Loss resulting from misuse of purchased products
Delays caused by circumstances beyond our control
Privacy
We respect your privacy. Customer information is used solely for order processing and communication. We do not sell or share customer data with third parties.
Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of the website implies acceptance of any updated terms.